Home / Malaysia Insurance Law / Insurance Law Complain about The Life Insurance Agent

Complain about The Life Insurance Agent (modified 0 times) Allson I bought a retirement policy from a insurance agent 2 year ago. I am not happy with her service. Her poor attidude cuase my policy lapse. She refused come to service me for the renewal, instead she request my me to send my credit no and 3 digit to her over SMS ! I Log a report to the insurance company,they said I can only change the agent or surrender the policy. I am very upset. I request them to take discipline action againt the agent, they refused. Can I seek for lawyer to take further action. Thanks. 18 Apr, 2008 15:09:00

RE:Complain about The Life Insurance Agent (modified 0 times) sorjas Hi, I thing unable to take legal action againt the agent. Er 04 May, 2008 14:15:00

RE:Complain about The Life Insurance Agent (modified 0 times) LOKE Actually you don't have to surrender your policy if the product you bought still fulfils your need because you have been paying premiums of thousands of ringgit in two years... What you need to do is to get a new agent with better service. If you are a AIA policyholders, I may help you to settle your problem free of charge... If you need my help, just call 012-5955960 (MR LOKE)... 06 May, 2008 01:33:42

RE:Complain about The Life Insurance Agent (modified 0 times) simplemind Dear Friend, Actually insurance agent nowadays are best advise not to collect premium from policyholder as money complicated things more as robbery, misplacement etc are common which agent cannot afford to compensate you. Our company has devise many ways to pays premium such as Maybank Autodebit, FPX (no fee standing instruction) from various banking industry, Credit Card Standing Instruction, Payment Kiosk at the brach office, Mailing Payment Direct, Bank Direct Payment which are safe and convenient to both the policyholder and insurance company. Actually from my preception on what you have written , you want to see the agent for more advised or you feel that you're neglected by paying something without through knowledge what have you actually bought in the first place cause many buy from friend caused they think friend are a reliable source regarding financial matter. You can even log on to company wesite to make payment and access your policy details such as changing your nominee, request for changes, download forms, print your premium stetement lke what bankindg is offering now. I hope this will ease your worry as insurance industry are highly regulated nowday compare to last decade. Sincerely,SP AGENCY-0162348808 10 May, 2008 12:45:03

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