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Version: 4.0.138	Size: 4.11 MB
License [?]: Shareware	Price: $725.00 USD
Last Updated: Sep 13, 2005	Category: Help Desks and Customer Support Software
Developer: Leigh Business Enterprises Ltd.
Operating System: Windows 95 Windows 98 Windows NT Windows 2000 Windows ME Windows XP Windows Server 2003
Additional Requirements: 25 MB Hard disk space, Javascript enabled browser
Limitations Not available

Easy to use helpdesk system, sensibly priced to suit all businesses.

Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work.

Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good.

Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start.

Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand.

Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products.

Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools.

Rich User Interface:- Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team.

Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies.

Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.