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Legal Subjects > Employment Law > Social Security Organization
HOW LONG DOES IT TAKES TO PROCESS A CLAIM ?
Incomplete application form results in late withdrawals payment.
If you fulfill the necessary requirements and the application forms and supporting documents are complete, SOCSO will undertake to :
- pay temporary disablement benefit (first payment) to injured employees within a month.
- pay permanent disablement benefit (first payment) and constant attendance allowance to all injured employees within 3 months.
- pay dependant's benefit (first payment) to dependants within 3 months.
- pay invalidity pension (first payment) or invalidity grant or constant attendance allowance to employees who qualify within a period of 3 months.
- pay survivor's pension (first payment) to dependants within a period of 3 months.
- pay funeral benefits to eligible dependants of deceased persons within 15 days.
State offices of the SOCSO are now empowered to process and settle compensation claims of less than RM20,000.
General compensation claims can be settled within 3 days, except for the specific ones which requires longer time to be finalized.
I AM NOT SATISFIED WITH THE COMPENSATION CLAIM FROM SOCSO. CAN I APPEAL ?
Two types of appeal boards, namely Appellate Medical Board and Social Security Appellate Board, have been set up to review cases or decide on appeals relating to approvals and claims for benefits.
- Appellate Medical Board
The Appellate Medical Board reviews the decision of the Medical Board. Employees who are not satisfied with a decision of a Medical Board regarding assessment of permanent loss of earnings capacity or the determination of invalidity can appeal to this board. The decision made by this board is final.
You can appeal by filling the PKS(P) 12 Form and returning to the SOCSO local office, within 90 days of the date on the letter informing the decision of the Medical Board.
- Social Security Appellate Board
The Social Security Appellate Board reviews the decision of the SOCSO. Employees or dependants who are not satisfied with a decision made by SOCSO can appeal to this board.
An appellant can be represented by a lawyer, a trade union representative or any person authorized by the Board. An appeal can be made by completing Form A and sending it to the relevant board at any of the Social Security Appellate Board.
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